Managed & Dedicated Services
One size fits all is never the solution in IT support, every problem is unique and requires the right approach to resolution. Our expertise in the industry of IT support, puts us in a position to handle your IT issues with more agility and precision. Based on the business requirements, we offer Managed Services and Dedicated Services.
MANAGED SERVICES
Remote Support
•Real time problem identification and relevant data gathering
•Emergency support for hot issues
•Review and resolution
•Assistance with RCA
Change Management
•Assistance with configuration changes and migrations
•Creating a mitigation plan
•Working on golden configuration and fallback plan
Log Analysis and Management
•Debugging historical data
Network Product Management
•Evaluation of product upgrades from vendors
•Integration of required updates to existing network products for enhanced functioning without impacting existing product functionalities.
DEDICATED SERVICES
End-To-End Product Services
•Dedicated Engineer for end-to-end management of AuroValor products