Professional Services Consultant (4+ years)
Professional Services Architect (7+ years)
Responsibility
-
Develop and nurture customers to become Brand Ambassadors on behalf of our clients.
​
-
Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realisation from Clients platform.
​
-
Deliver service review presentations and services with customer business initiatives and priorities.
​
-
Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
​
-
Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers.
​
-
Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
​
-
Act in a leadership capacity in order to define and deliver professional services solutions tailored to the roadmap and strategy.
​
-
Leverage your deep subject matter expertise to engage and provide guidance to senior level customer stakeholders facilitating project success, and best practice adherence.
​
-
Collaborate with cross-functional resources such as solutions architecture, sales/sales engineering, and product management as needed in order to ensure alignment with customer’s overall deployment strategy.
​
-
Engage product management function(s) to understand future product capabilities, customer use cases, and best practices to leverage in the team’s delivery methodologies.
​
-
Contribute to team development and growth through the transfer of information and sharing of subject matter expertise.
​
-
Engage with customers as needed to develop and execute on adoption plans and implementation goals to achieve performance outcomes.
​
-
Design and develop workarounds to help Client’s customers increase product adoption.
​
-
Collaborate with the engineering and development team to troubleshoot technical issues and ongoing needs raised by customers
​
-
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Skills
-
Experience in technical customer-facing roles (professional services, CS engineer, Solution architect, etc), supporting enterprise software.
​
-
Hands-on experience in troubleshooting and deploying software for large enterprise on-premise or in the cloud.
​
-
Experience working with international customers.
​
-
Deep understanding of network and Cyber security.
​
-
Working knowledge of identity access management products
​
-
Extensive knowledge of networking topology, TCP/IP protocol, Linux, network configuration and components (firewalls, routers, proxies, etc.), as well as AWS, http, SAML, OAUTH and open ID
​
-
Excellent English communication skills, both written and verbal.
​
-
Excellent interpersonal and communication skills, as well as excellent presentation skills
​
-
Very good ability to understand the customer’s needs
​
-
A strong bias towards action with a “can do” attitude.
​
-
Hands-on experience with the following is an advantage: Scripting (Bash, Perl, Python) Cloud Services Admin (AWS, Azure, Google Cloud) Config management (Chef, Puppet, Ansible, CloudFormation)
​
-
Self-starter with the ability to manage multiple projects simultaneously
​
-
Experience collaborating with a remote/global team